Since launching our mentorship programme, back in April 2020, The Growth Works has been keen to learn more about the mentors and mentees who make up our network. This profile series offers a glimpse into the minds of industry leaders who are generously sharing their time and expertise with our mentees, as well as shining a spotlight on the upcoming talent within our industry.
Name: Charlotte Rebers
Why did you get into hospitality?
There are three things that I am extremely passionate about: traveling, people, and creating memories. Hospitality to me combines all three parts plus it has history, a fast-growing future, it gives you room to grow and it’s all about diversity and opportunity. There are many reasons why I love working in hospitality, but the one standing out is that every single day I go to work with a smile because I get to work in the most beautiful places around the world. Furthermore, I always finish my day with plenty of new stories to tell as no day is the same in our industry. I simply love hospitality, with all its ups and downs, and creating life-long memories for other human beings is truly fulfilling and enjoyable.
What are your career highlights?
My hospitality career started at Walt Disney World in Florida, where I worked as a Sales Associate/ Cultural Representative for 12 months. Disney offered me the unique opportunity to live and work with, learn from and meet international people from all around the world. I represented my cultural heritage on a daily basis, offered outstanding guest service and created magical and long-lasting memories.
After completing my Masters degree in Hotel Management in Oxford, I then moved to London and worked for two years at The Landmark London Hotel. I started my career at The Landmark with a Leadership program which included a cross exposure through various departments including F&B, Conference & Banqueting and Front Office. After successfully completing the program, I got a role as In-House Recruiter, however I missed the guest contact and decided that it was time to move back into Front Office.
My third career highlight was therefore moving to the other side of the world. I worked at a five star property in Queenstown, New Zealand as a Guest Service Agent. I fell in love with New Zealand and quickly had a three year plan in mind – so did the hotel as they offered to sponsor my visa and a promotion to Hotel Duty Manager. Sadly, these plans never got implemented as I then had to leave the country due to Covid-19.
This setback however did not stop me from following my dreams and goals and I am now at the beginning of my fourth career highlight as an Assistant Front Office Manager at Weissenhaus Grand Village Resort & Spa, which is part of the Relais & Chateaux Group.
What is the project you are most excited about right now?
I just got my first management role and what I am most excited about is the challenge of leading and inspiring my new team.
Why did you join The Growth Works mentorship programme?
I joined The Growth Works mentorship programme right after I had to leave New Zealand due to COVID-19 and 3 months ago I didn’t really know anymore what I could possibly do next.
I had many questions like “Will I find a job again in a hotel”, “Who will hire me now”, or “Do I have to change my career and stop doing what I really love doing”.
I am thankful I discovered The Growth Works and joined some of the sessions as it really motivated me again to not give up on what I really love doing. After I joined a few sessions, I started applying at hotels, mostly I just sent an application without the hotel actually advertising for a role. I now work at a stunning five star property at the Baltic Sea and if I were to give some advice, it’s to never give up and keep following your dreams and goals.
What are you looking for in a mentor?
From past experience, having a mentor has proven to be a very valuable asset in terms of determining my personal career goals. There is no better way of gaining valuable advice from a more experienced person. Mentorship to me has always been a two way road. Both parties ought to commit, communicate regularly and define expectations. The mentor’s role should be to teach, guide and help shape the professional growth and learning of the mentee. The mentee’s role should be to seek guidance and constructive feedback in terms of professional development and career goals.
Tell us one thing you’ve learned since you joined the programme / from your mentor
No matter how negative a situation may seem, always stay positive and create the best possible outcome. This is my learning outcome from the sessions with my assigned mentor Dan Benzaquen. Thank you, Dan.
Would you recommend The Growth Works mentorship programme? Why?
The Growth Works Mentorship programme is a fantastic tool to connect with fellow hoteliers around the world. This platform enables like-minded individuals to support and guide each other and to exchange ideas and thoughts that may benefit every single one of us during challenging times like the global Pandemic.